Sajin Rajan, Co-founder, and Director at Epixel solutions is an enthusiastic business professional with 10+ years of experience in software development.
CFO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
Sajin Rajan, Co-founder, and Director at Epixel solutions is an enthusiastic business professional with 10+ years of experience in software development.
CFO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
Sajin Rajan, Co-founder, and Director at Epixel solutions is an enthusiastic business professional with 10+ years of experience in software development.
CFO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
In the COVID-19 pandemic era, there was a significant global market slowdown. This is when many direct selling organizations realized that they need to change their business approach if they want to stay in business. They found out that a customer-centric approach (https://www.epixelmlmsoftware.com/blog/customer-centricity-in-direct-selling ) will put them back in business and help them recover from the economic downturn.
The Direct Selling ( https://www.thebalancesmb.com/what-is-direct-selling-1794391 ) industry has been evolving since its inception. With the new approach towards business, we take a look at how customer-centricity will be at the forefront of the business model and why it is important. Direct selling is not just about signing people up for your product or service anymore. It's also about providing them with top-notch service and ensuring that they are satisfied with their purchase from you as well as having an opportunity to promote your products.
Customers are the most important stakeholders in any business. They define the company’s future, its financial performance, and also its growth. In a competitive market environment, customer-centricity is key to success as customers want to be treated with respect and understanding while businesses need them for survival. Businesses that successfully understand their customers' needs, anticipate changes in customer behavior, and adopt new technologies have an edge over others because they deliver on what customers expect from them. It is essential for a business to have customer centricity as their organizational culture. It can help the company in different ways and should be monitored so that they can focus on their customers’ needs. If a company's products or services cost less in monetary, time, and effort from the customers, then this will attract them to your business.
Direct selling news has recently launched a customer-centric recognition program that honored companies for leading a sustainable, customer-centric approach towards the direct selling industry. The customer-centric companies were categorized into platinum and gold categories. These companies were honored by the DSN by analyzing the customer-distributor ratio.
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Owning an IT company with 100+ employees was a dream. With strong determination and planning, the dream has become a reality with Epixel Solutions.
Our flagship product, Epixel MLM software, became More
Knowledge establishes a strong foundation for you to establish yourself. #DirectSelling is a huge domain with unexplored and unending technological possibilities. Whether a newbie or a veteran in the industry, you still might have missed on something that really needs your attention. Something you didn’t know or something you might have overlooked.
Do not let ignorance hinder your growth. Illuminate your knowledge and enhance your direct selling experience with extensively researched and presented articles about the trends over time and the technological transformation in the direct selling industry.
Scams happen in every industry. People who look for an easy way to reach success are likely to turn every business into a scam. They will be ignorant about what will be the consequences of their actions.
Network marketing is a successful business model that is built upon independent distributors and together with their effort, your business can reach the next levels. Many network marketing companies today are so focused on their products and services that they forget about the most important thing in their business: people. Without motivated, happy distributors, a company cannot succeed. Building a team in network marketing is difficult. There are so many different personalities and people that need to be managed. This...
Direct selling companies are an old, yet surprisingly new industry. The ability to serve customers without the compromises of a traditional retail store is what sets direct sellers apart from their brick and mortar counterparts. However, it is not just that basic customer service that has been expanded with new technology. Today's entrepreneurs in this space have unprecedented opportunities to provide their customers with personalized services like never before all while avoiding many of the limitations inherent in other channels.
18 out of the top 50 direct selling companies have surpassed $100 million year-on-year revenue in 2020.
However, outgrowing their competitors was not a cakewalk for them. Neither did it involve rocket science. It was just a matter of pure passion, resilience, and hard work.