Resolution Education USA is a Minneapolis-based provider of de-escalation and workplace violence prevention training that helps organizations across the United States keep their people safe when situations turn tense. Its programs cover de-escalation, workplace violence prevention, conflict resolution, phone and chat de-escalation, restraint and restrictive practices, protective intervention, Behavioral Emergency Response Teams (BERT), active shooter response and hospital emergency codes, alongside Train the Trainer courses, e-learning and policy review. Built on the company’s A.D.P. (Awareness, De-escalation, Protection) framework, each program is tailored to the client’s policies, incident history and Occupational Safety and Health (OSH) obligations, with realistic role-play scenarios drawn from the situations staff actually face. Backed by over 30 years of experience in adult education and occupational violence and aggression (OVA), Resolution Education serves healthcare, government, education, nonprofits, hospitality, retail, aviation and many other industries.
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