The efficient service of booking meals online on train was started with a motto to provide fresh and healthy food in train to the passengers who were in search of good food from one station to other or were highly dependent on the high-cost distasteful pantry food.  The service was started by IRCTC on 75 A+ category stations. This e-catering system model offered passengers many food varieties and gave them a freedom of choice to order restaurant food and get it delivered from their on time and on their berth without any hassles.

The four step online process which stared from entering the PNR number and ended with online payment which brought fresh steaming meals on seat, was successful. This led to many private caters entering the stream which delivered food to the passengers on their desired station. Either traveling in group or an individual traveling in train or any special community craving for tasty food during the journey, the problem for healthy and tasty food was resolved for customer’s ease and the service is upgraded day by day. IRCTC, the E-catering giant started this system and later partnered with many private food delivery companies like RailRestro and continue to serve the passengers in this digital age of  online food ordering.

One might develop many strategies for a train journey like booking of tickets (online/offline) packing of essentials, commuting to station, boarding of train but might end up with the confusion of carrying food for entire journey. Earlier, in the absence of e-catering service, passengers carried food with them for their journey. As a result, the food, if kept for a longer time got spoiled because of bacterial reactions. Carrying food became highly impossible for trains having no pantry car. IRCTC perceived the problems and started e-catering facility, through which the passengers can order food online in train and enjoy them on their seat.  RailRestro is an e-catering company that believe in providing best food to the customers.

Recommended Read: IRCTC E-Catering- How to Order Food in Train

Order from authorized catering partner only:
There are many catering companies which provide food in the train at your desired station.  Remember! All the brands in this stream are not authorized by IRCTC to deliver food. There are popular brands which deliver food, but they are not the authorized partner of IRCTC, which means they are officially not allowed for catering in trains. Only those business entities which are official partners of IRCTC are allowed to deliver food to the passengers in train. IRCTC has clearly mentioned in many PR events that it will not be responsible for any health hazards caused to passengers due to consumption of food sold by the non-partner giants. So, choose your delivery partner carefully and wisely. Refer the catering website of IRCTC and its social media profiles to know about their list of catering partners. 

Be Available on Your Seat: 

Once you order your items online, the concerned restaurant prepares your meal, packs it hygienically and send it out for delivery. It’s important for the passenger to be present on his/her seat. It makes the food delivery executive’s job easy. There are instances, when passengers who are not available on the seat didn’t get their order or got any wrong order delivered. Passenger details like name, seat number, coach number and order ID is with the delivery boy through which he can recognize you and deliver the order easily. We believe in 100% delivery rate and happy passengers.

Share Alternate Contact Number:  

The online food ordering process allows the passenger to share his/her contact number through which the delivery executive or the restaurant can easily contact you for delivering food in train.  Sometime it may happen that your shared number can’t be contacted due to network hindrance or low battery switching your phones off. In this case, the alternate contact number works as a remedy through which correspondence becomes easy.  We request all the passengers to share their alternate contact number for easy contact.

Keep Change in Case of COD: 

Our online platform either the official website or the RailRestro mobile application offers various online methods to pay for your order with discount. Any passenger can select payment mode such as debit card/credit card/ net banking or digital wallets like Paytm/Freecharge/PayUMoney and pay instantly. Our CC Avenue is safe and secured for online transactions. Passengers opting for COD option (Cash on Delivery) should keep the entire change of their order value, to tender to the delivery boys. This makes the process go fast. There are many stations on which trains halt for shorter time in which we have to deliver the order. We request the passengers to keep exact change for speedy COD transactions.

Call us immediately for Any Order Concerns or updates: 

Need help? We are reachable at 8102888111. As soon as you dial the number, our food advisers will assist you immediately for any concerns regarding food ordering. You can also chat with our digital food advisers via AI-based website and app and connect with them directly. We assure to help you for any matter related to food delivery in train. Our team of expert food advisers are ready to assist you 24*7.

Added Tip: Share your experience with us Over Google and Spread the Love for Food
Review us on Google. Your reviews are important for us to serve you better in future.  We analyse them in respect to know the overall customer satisfaction. Through your reviews, we efficiently resolve the issues and offer best services to our customers and enable us to withstand the competition and stand shoulder to shoulder with other food delivery giants. RailRestro believes in customer satisfaction and requests the passengers to spread your love for food on Google. We take care of your tastebuds and try to deliver smiles on your journey.