I am the CEO of Macktez, a technology consulting firm in New York that works with organizations navigating significant change, whether they are growing, shrinking, or building something new. Most of our work starts as an untangling. I studied architecture as an undergraduate, including time at the AA School of Architecture in London, and I still approach technology the way a studio taught me to: listen to the frustration rather than the spec, then design the system. I serve on the boards of UnionDocs, a center for documentary art, and The Victorian Web, a non-profit dedicated to Victorian scholarship. I write about design, technology and concealed lighting.