Dispatch software uses automation to send email or text appointment reminders when techs are on the way to the job site, improving customer satisfaction and customer experience. MS also records customer calls and links to them on your dispatch board, job record, and job-audit trail.
Field service management software (FSM software) helps companies deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations. Common field service management software features include. Work order management. Inventory management. Dispatch.
