Hiver is a help desk application built on Gmail that simplifies teamwork and customer service. Hiver provides a straightforward yet powerful platform for managing shared inboxes, assigning tasks, monitoring performance, and effectively collaborating by connecting directly with your Gmail inbox, doing away with the need for complicated third-party applications.
Key Features of Hiver:
1. Shared Inboxes
Gmail inboxes can be transformed into shared areas where teams can collaborate easily to handle consumer inquiries.
2. Email Delegation
Easily assign emails to team members without ever leaving Gmail, guaranteeing responsibility and unambiguous task ownership.
3. Automations
To cut down on human labor and save time, automate repetitive processes like workflow rules, email labeling, and status updates.
4. Analytics and Reporting
With integrated analytics and reporting, you may get useful information about customer satisfaction, response times, and team performance.
5. Collision Detection
By alerting users when another person is replying to the same email, you can avoid duplication of effort and guarantee effective teamwork.
