During the peak travel season, more guests than usual need help from our Customer Service team. If your guests need to contact us, please ask them to visit our Help Centre at booking.com/help.
This way, we can help your guests in their preferred language, and we can also prioritise Genius members and guests who are logged in or travelling soon. We can give them the information they need to manage their booking themselves or contact our Customer Service team by email, live chat or phone.
Please don’t give your guests the contact details you use to get in touch with us – we can’t help guests if they contact us this way, and this is likely to result in a slower, less positive experience for both you and them. Thanks for your support.
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How do I get through to booking com?
Booking.com is a platform where you can make a booking for wherever you want to travel, either domestic or international. You can easily access various holiday packages More
Best Practices for Calling Booking.com Customer Service Booking.com only provides phone assistance to customers who have booked travel on the site and can provide a confirmation number and PIN when calling in. This information is provided via email after making a reservation.
If you have not made a reservation or don't have your confirmation email, you'll have to use Booking.com's web-based customer service.
How Do People Feel About Their Calls to Booking.com Customer Support?
There seems to be a range of opinions when it comes to Booking.com's phone-based customer service. While there are individuals who are perfectly satisfied with the service they've received, there are also reports of extremely poor service. Common complaints include Booking.com not honoring prices and promotions, as well as failure to complete promised refunds.
