When you start a new business, you invest in infrastructure, hire an efficient team, and make a crisp business proposal to impress investors. In the midst of all this, the thing that gets your least attention is to have a professional office phone number. If you are a solo entrepreneur or a team of two or three then, commonly, you use your mobile phone line for business purposes. This is where you go wrong and make the biggest mistake of your life.
Why using the mobile phone line for business purposes is a bad idea?
When you are using your phone number for business purposes then you are going to have issues like:
Your phone number has ordinary features and doesn’t do anything good to build a brand image for your business. People may not be able to recognize you as a business. No workflow tracking. Costly global expansion. Limited functionality. Then, what is the solution to this?
Well, you can overcome this situation in three viable ways.
You can use your separate phones with separate phone numbers. You can you single phone with multi-SIM carrying capacity. You can use VoIP based office phone number If you are thinking to go with option one then let me tell you that you are going to make your life more miserable. With two separate phones, you have to be extra vigilant about their safety. You have to keep an eye on charging, balance, and calling plans of two phones. It brings more of a headache than relief.
Now, the issues with the second phone are that you will always get the line busy if you are talking on the phone. Some of your business or personal calls will be missed for sure. This again creates a mess instead of sorting out the things.
One more thing to notice here is that both the cases will fail big time by giving no significant benefits for your business. You will get ordinary numbers only which will do no good to your brand-building efforts. Now, let’s come to the third and the best option. With a VoIP-based office phone number, you can easily eliminate all these issues and run your business effortlessly. Want to know how? Here is how – Easy brand building
With VoIP services, you can get vanity phone numbers. These types of phone numbers can add the word-based coding in your phone number and gives you easily recognizable. For example, you can buy a UK phone number for your florist business in London and let your customers know about your business easily.
Also, you can get a toll-free business phone number which helps a business to free calling service to its customers. Your customers will not be charged for the call made on the toll-free number. It emits professionalism through your operations and helps you win over the hearts of the customers easily.
Easy operations
With VoIP, you get a whole number of features such as call forwarding, call transfer, IVR, auto-attendant, on-hold music, and so on. All these features help you manage your surging call traffic easily. You can set call forwarding preferences and can get calls on other numbers if one line is busy. Also, you can transfer your office landline number calls on mobile and receive it from anywhere. That way, your operations become more streamlined and hassle-free and you don’t miss a single call.
With a normal mobile phone number, you don’t get all these facilities. Hence, you move forward with limited capabilities.
Easy workflow tracking
If you allow your employees to use mobile phone number then you can’t track their workflow. Taking note of details like how many calls have been received by an agent, for how long the agent was working, and what is the average call duration is next to impossible with mobile phone numbers.
However, you can have all these and many more related details without any hassles with call analytics features of VoIP. This features auto-records the details attached to the calls and helps you track the workflow. Easy global expansion Globalization is the need of the hour and every growing business wants to achieve it in the future. Doing so with your general mobile phone number will be very tough and pinch your pocket. You have to pay heavy international roaming charges for general operations. Plus, getting public attention in the local market will be an uphill struggle.
The best solution here is to ditch the regular mobile phone number and buy a local phone number which is VoIP enabled. This type of phone number allows you to target the local customers in the global market without paying hefty international roaming charges and network issues.
Times are changing and you should also change following the trend to stay relevant.
Using a regular phone number for business was a thing of the past which limited your customer reach. Switch to VoIP, buy a local phone number, and have great capabilities.
