When you get a great deal for your vacation flight, you consider yourself very lucky and think that you have managed your rest of the travel to be glitch-free. But this is actually not true. You may come across with lots of stresses and troubles due to certain happenings in your journey. Travel glitches are referred to as the minor annoyances that you may face throughout your travel. You may have experienced the irritation of being seated near a baby who was crying for no reasons and the flight attendant was seemingly oblivious to the predicament you were facing. We mostly ignore such unpleasant situation, though sometimes it becomes really difficult to digest.
But if the glitch is related to real issues, like delayed or cancelled flight or brawling passengers, then it becomes necessary to report the problem to the concerned authorities. It is always better to voice your displeasure about any bad experience, but if this doesn’t help, you can go ahead with the filing of the complaint.
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Following steps can really help you with this matter:
Communicate with someone
Most of the people skip this very important step to sort out a problem. But actually, it is the key to the solution of many problems. If you are facing an issue at the airport, you must inform airport representative of the concerned department and in case of having a difficult situation in the plane, communicate with the flight attendant and convey your trouble. Try to be polite and respectful while explaining your problem with them. Your voice may be ignored in case of rude attitude.
Reaching out the airline officials through social media
Most of the airlines take serious notice of the complaints on social media and assign the staffers to regularly watch Facebook and Twitter and respond to any complaint as a priority. In case of any trouble, demonstrate your issue on their social media account along with a video if you have as proof.
Filing a complaint
When everything else fails to get the desired result, head toward filing a complaint. You might be asked to send your travel documents, so keep boarding pass, bag checks and other related documents with you before proceeding with the complaint process. Some airlines have displayed compliment/complaint button on their website homepage, but the simplest and easiest way to get in touch is by searching with the name of the airline and the word “contact”. You can also call the airline if you think that the problem needs to be reported through communication. You can also explain your problem by contacting your airline via email. You can easily get the phone number and email address by accessing the website of the airline.
Registering a complaint with the airline luggage claim office
If you have lost your luggage or have received damaged baggage, do not forget to file a complaint before leaving the airport. You can file the issue with the airline’s luggage claim office situated near the carousel.
Filing a complaint with the DOT (Department of Transportation)
Filing a complaint with the Department of Transportation should be the last option. Airline mostly does not appreciate this because DOT publishes the number of complaints being registered against a specific airline in a month along with the names of the passengers who have reported a problem while travelling.
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