ServiceNow is a cloud based platform that specializes in enterprise workflow automation. ServiceNow, which was created to increase productivity and teamwork, helps companies to easily handle customer support contacts, HR procedures, and IT service operations.
Key Features of ServiceNow:
1. IT Service Management (ITSM)
To provide effective IT assistance, optimize IT procedures using automated incident handling, complaint tracking, and change workflows.
2. HR Service Delivery
To boost employee satisfaction and efficiency, automate HR processes including case management, employee self-service, and onboarding.
3. Customer Service Management (CSM)
Using integrated service workflows, proactive issue resolution, and intelligent case routing, provide outstanding customer experiences.
4. AI-Driven Insights
Make efficient use of machine learning and predictive analytics to spot patterns, avert problems, and streamline corporate processes.
5. Custom App Development
Using a low-code development framework, create and implement unique apps that are suited to the requirements of your company.
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