Workforce management solutions.
Playvox is a cloud-based workforce development platform that helps customer service teams manage quality assurance, training and operations. It provides tools to manage and track customer interactions, train agents, and improve the overall customer experience. Playvox offers a variety of features such as call tracking, scorecards, game play, and real-time analytics to help businesses improve their customer service performance. It is mainly aimed at contact centers, but it can also be used by other customer-facing groups.
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