Private Listening is a great function of Roku device which enables you to listen to the audio via a pair of headphones. Users can access this feature through the Roku mobile app or via a remote control with a headphone jack e.g. Roku enhanced remote. The mobile app can be downloaded on both Android and iOS devices.
If you are experiencing issues with private listening feature, then this post is for you. Here, you will get the ultimate solutions to fix them.
Let's dive in.
Issue 1: The Headphone icon is not Showing in the Roku Mobile App
It often happens that you are unable to see the headphone icon while making use of the mobile app. In this case, you just have to install the latest version of the Roku mobile app on your Android or iOS device.
Issue 2: Video Stops and Starts While Activating Private Listening
In the event that you insert the headphones or enable private listening on the mobile app while a video is playing, at that point the video will stop and start again. This is due to the fact that the video is synchronized with the audio playing in your headphones.
In order to get rid of this issue, insert the headphones and enable private listening prior to getting started with streaming of a TV show or movie. Moreover, make sure to activate your streaming device through myroku.com web address. After activating, link it with your Roku account for a hassle-free usage in the future.
Fixing Audio Issues
We have added this section, especially for troubleshooting. It provides you with the troubleshooting steps to fix any audio issue you might face with private listening. Here are some common audio problems with Roku device:
In case of audio is out-of-sync, the software will try to auto-correct on its own. So it is recommended you to wait for a few seconds before getting started with troubleshooting. You can also visit support.roku.com for more help.
On the other hand, if you listen to no audio, it may happen that the volume level is set to zero. So verify that the mobile device or remote volume is not set to very low or muted.
In case you are still facing the same issue, go with the following step-by-step guide:
1. Remove the headphones and reinsert them to verify that they are securely connected.
2. Try playing music in another app on your mobile device. If you are listening to music in your headphones, it means that they are working properly. There is no issue with your headphones.
3. Stop and resume the TV show or movie you are watching.
4. On the off chance you are utilizing Roku mobile app, turn the private listening off and then on to restart the private listening session.
5. If this doesn't work for you, then exit and start the application once again.
6. Unplug the power cable and reattach it to restart your Roku streaming device.
7. Attempt using another set of headphones, if possible.
Still facing the same issue? It could be your network
Given that audio for private listening makes use of the same wireless network as that of other gadgets in your home, so it is feasible that other gadgets are putting a great impact on the audio quality. Whilst utilizing private listening, ensure that no gadgets on the WiFi network are streaming or downloading video or music.
Here are the steps to follow if the issue persists:
1. Remove the Roku media player from the power socket.
2. Restart your router as well. For this, unplug the power cable from router and then reconnect but after a few seconds.
3. Connect the power cable to your Roku device once again.
4. Try accessing go.roku.com web address once from your mobile device to check if the WiFi network is working or not.
Hopefully, this post has fixed all your issues related to private listening. Do you have any other suggestions? If so, feel free to share them with us via the comments section below.
