Dispatch software uses automation to send email or text appointment reminders when techs are on the way to the job site, improving customer satisfaction and customer experience. MS also records customer calls and links to them on your dispatch board, job record, and job-audit trail.
Field service management software (FSM software) helps companies deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations. Common field service management software features include. Work order management. Inventory management. Dispatch.
Scheduling staff creates an order and a flow to your business. Everyone knows when they're supposed to work, which allows them to focus on their job. Proper scheduling ensures the important tasks are covered at appropriate times.
Small businesses often use a stock book, or log book, to keep track of inventory. The number of inventory items is listed in one column in the book, and sales are written in another column. This allows managers to keep track of how many items have been sold. This can also be done on computer.
