A modern CRM software for customer care, Kustomer was designed to improve client communications across several platforms. By utilizing AI and automation, it enables companies to effectively offer individualized service.
Key Features of Kustomer:
1. Multichannel Assistance
For smooth communication, connect consumer interactions via phone, social media, chat, and email onto a single platform.
2. AI-Powered Insights
To improve the quality of service, use AI to evaluate client data, forecast needs, and provide wise recommendations.
3. 360-Degree Customer View
For individualized and effective service, access full customer profiles that include interaction history and preferences.
4. Automated Workflows
Use automated workflows to streamline time-consuming processes like ticket production and routing, which will cut down on errors and save time.
5. Customizable Dashboards
Use real time dashboards that can be customized to meet the needs of your team to keep an eye on performance indicators.
