I am an airport service agent . I work in an airport , providing information and assistance to the flying public. In a call centre, I help customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. In my free time I research . Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems.
