Infotonics Media provides a full range of customer experience consulting services to meet clients wherever they are with CX. Our end-to end CX Consulting Services are aimed at reducing churn, identifying pain points, reducing customer support calls, improving cross and up sales and improving your product design so that your customers remain loyal to you and keep contributing to your targets.
https://www.infotonicsmedia.com/customer-experience-consulting-services/
Why does your business need Customer Experience Consulting?
Impact Assessment
We provide businesses with the CRM tools they need to evaluate every consumer encounter in real time. The generated data provides insights for measuring the customer experience and planning interventions to improve each stage of the customer journey.
Human-centric designers, equipped with a thorough understanding of how customers interact with businesses, assist clients in envisioning a future state and then implementing breakthrough CRM strategies & enhancements critical to meeting the target.
We help clients consolidate and co-ordinate multiple change initiatives aimed at improving customer journeys. This includes pooling talent and funding from across the company to create multifunctional teams focused on delivering results far greater than the sum of their parts.
We teach clients how to make the customer experience the responsibility of every leader and employee. Prioritizing the value of customer experiences, developing appropriate compensation systems, and encouraging discussion between senior executives and front-line leaders about what teams are learning from consumers are all part of this.
Our customer experience consultants assist businesses in developing a consistent 360-degree view of the customer across the organisation by interacting with customers through seamless, personalised experiences across many contact points. This includes centralising omnichannel customer experience data, implementing digital tools to collect and analyse data on a continual basis, and advising the next best steps.
• 15 years in the IT sector
• 15 years in CRM consulting and implementation
• A devoted team of experts on board
• We are industry experts in retail, manufacturing, healthcare, telecoms etc.
Experienced UX professionals with design thinking skills
Lean and Agile product design approaches are used to reduce costs and speed up delivery.
Business acumen and business understanding in the areas of Education, Finance, Health, and Technology
Design and management experience with major corporate products
