Our CRM Software services are focused to offer perfect automated marketing, sales, and customer services. It ranges from CRM Software consulting and implementation to testing and support of a CRM Software solution.

Infotonics Media assists businesses in minimizing marketing, sales, and customer service expenses for 15 years. We provide comprehensive CRM implementation and recover fallen sales opportunities through the development of the current CRM software.

https://www.infotonicsmedia.com/crm-customer-relationship-management/

CRM- Customer Relationship Management

Seamlessly integrate your data & deliver exceptional customer experience

Our CRM services are focused to offer perfect automated marketing, sales, and customer services. It ranges from CRM consulting and implementation to testing and support of a CRM solution.

Infotonics Media assists businesses in minimizing marketing, sales, and customer service expenses for 15 years. We provide comprehensive CRM implementation and recover fallen sales opportunities through the development of the current CRM.

WHY DOES YOUR BUSINESS NEED A CRM IN THE FIRST PLACE?

Being the credible organization that we are, we never thrust our product upon you. As a software consulting agency, whenever any business approaches us, we run a scanner through its existing lines of working and mechanisms, identify lacunae in effective management, shortcomings in sales and marketing methods, and then come up with smart solutions to bridge the gaps identified.  

Here are the points we identified in our experience that you should consider making a switch to CRMs:

Streamline and Automate Processes:

You can standardize workflows and processes associated with marketing, customer support, and sales, and thus improve coordination.

Be adept in your dealings:

Negotiate smartly by having precise knowledge of your customers’ business requirements. This would happen when you have all their communications and interactions documented systematically, in one cluster that you can access anytime and scan pertinent arguments.

Enhance customer experience:

Happy customers are more likely to be loyal customers and come back more often. So, it’s of utmost importance to know if all of your customers are satisfied. If not, figure out the reasons and fix them. A CRM platform is instrumental in terms of collecting data on customer satisfaction. Some products also incorporate customer service capabilities to further support customers.

Boost Sales:

A CRM lets you know important customer data such as birthdays, locations, age, and industry, which you can use to personalize communication as well as offerings. With the right offers made to the right customers at the optimal time, you can make better deals, resulting in improved ROI.

Work Remotely from your convenience:

Keep all users on the same page through a cloud-based CRM system. Remote access enables sales representatives to check and update data on the go and work from anywhere.

Cut costs:

You can quickly implement a cloud-based CRM platform without any special installation and hardware requirements, minimizing IT costs and eliminating the need for version control and scheduled updates. CRM pricing is based on the number of users and features needed, making it a cost-effective solution.

Make Customers for life:

Earning customers is not a big deal, what counts is how many of them are you able to retain. Building relationships that are profitable and yielding results is what every business aims for. CRM makes that possible for you.

Why choose Infotonics’ CRM Solution?

Indigenously built with world-class functionality

• Reduce time- Our CRM solution cuts the non-essential tasks of hefty data typing and complicated workforce management to give you enough time to focus on customers and better your services to grow as a business.
• Cut costs- With our generic and industry-specific variants, you only pay

for what you need and don’t run the risk of overrun IT budgets.

• Web-based performance analysis- Now, keep track of your employees’

performance with web-generated performance reports. Understand the

progress through charts displaying statistics of hot and close leads.

• Data protection and security- With tech-based protection, our CRM solution ensures that all your data is safe. Besides, CRM collates your data centrally on the web to avoid the risk of losing data in case of an employee switch.
• High-end automation-From lead gathering, report generation to quote

building, let the platform do these and a variety of other tasks that

would otherwise consume a mammoth of your workforce’s time.

• User-friendly functions- With no unnecessarily complicated tools,

IM’s CRM consists of just relevant tools that are easy to use. Users can

learn to operate the software in just the course of organically navigating.

• Best UI/UX: Ours is a software developed with ‘customer’ as its focus.

We put a great deal of effort into enhanced interactivity to ensure it is

relevant.

Why turn to Infotonics Media?

• 15 years in the IT sector
• 15 years in CRM consulting and implementation
• A devoted team of experts on board
• We are industry experts in retail, manufacturing, healthcare, telecoms etc.

Our Services Offerings at A Glance:

CRM Consulting Services

• We offer extensive CRM Consulting Services after analysing your business processes.
• We help you select and implement those CRM solutions that works best for your industry.
• We craft CRM systems and apps to optimize existing CRM solutions to boost productivity.

CRM Development Services

• We provide end-to-end customized development services to improve customer relationship management processes.
• We follow the industry best practices for CRM development through our finest technology experts.
• Our CRM Applications are enterprise-ready and highly scalable that help businesses to meet the emerging CRM challenges and opportunities in the cloud, mobility innovation.

CRM Implementation Services

• Our professionals provide CRM implementation services for a variety of industries, ranging from on-premise to cloud deployments.
•  We will set up and activate your CRM system to align with your brand’s specific business needs, messaging and KPIs.
• With automated data entry and reporting, our expertise in Robotic Process Automation (RPA) improves the overall CRM experience.

CRM QA & Testing Services 

We offer the best-in-class CRM testing services which focus on reducing the testing costs and time.

We align testing strategy with the BPT (Business Process Testing) approach to extensively test your CRM applications.

Our professionals develop and leverage the specialized testing frameworks for Microsoft Dynamics, Oracle Siebel applications and SAP CRM.

CRM Support Services 

• Our CRM Support Services include 24/7 daily data administration and monitoring.
• We conduct monthly system health check-ups to ensure the proper functioning of your CRM system.
• We provide development support including troubleshooting and CRM system evolution.

Pricing Models

Capped Time and Material

Used in case of agile iterative development to react to user feedback and changing requirements.

Fixed Price

Used in case of a well-defined and stable project scope. To reduce risks, the project can be divided into phases that are estimated separately.

Fixed Monthly Fee

Used for mature SaaS HR products in the support mode.

Why get Custom CRM Services?

The competitiveness never ends, and the protected and enthusiastic ones are the champions of this market. With the help of CRM-based automated services, you may manage these encounters positively, delivering the following outcomes:

+ 38% Lead volume

+ 60% Lead conversion rate

+ 25% Customer win rate

+ 28% Customer retention

10% discount for early registration

Time for CRM-based Automation!

It is the time to earn significant profits with CRM-augmented sales, marketing, and customer service.