About
Gorgias is an accurate customer service platform designed specifically for online retailers. It lets quicker responses by consolidating consumer interactions across social media, chat, email, and other channels into a single dashboard.
Key Features of Gorgias:1. Omnichannel IntegrationFor smooth support, handle all consumer communications via SMS, live chat, social media, and email on a single platform.2. AI-Powered AutomationAutomate answers to frequently asked questions so that your staff can concentrate on upselling opportunities and manage more complicated problems.3. E-Commerce IntegrationsTo access order details and customize customer answers, easily sync with Shopify, Magento, and other e-commerce systems.4. Revenue-Boosting CapabilitiesUse proactive interaction and tailored product recommendations to turn support tickets into sales opportunities.5. Customizable Macros and RulesTo automate processes and guarantee reliable and effective client interactions, set up custom rules and macros.
