Gorgias is an accurate customer service platform designed specifically for online retailers. It lets quicker responses by consolidating consumer interactions across social media, chat, email, and other channels into a single dashboard.
Key Features of Gorgias:
1. Omnichannel Integration
For smooth support, handle all consumer communications via SMS, live chat, social media, and email on a single platform.
2. AI-Powered Automation
Automate answers to frequently asked questions so that your staff can concentrate on upselling opportunities and manage more complicated problems.
3. E-Commerce Integrations
To access order details and customize customer answers, easily sync with Shopify, Magento, and other e-commerce systems.
4. Revenue-Boosting Capabilities
Use proactive interaction and tailored product recommendations to turn support tickets into sales opportunities.
5. Customizable Macros and Rules
To automate processes and guarantee reliable and effective client interactions, set up custom rules and macros.
