Dhanesh Haridas, Chief technical officer at Epixel MLM Software is a passionate and enthusiastic business person with 10+ years of experience in Software field.
CTO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
Dhanesh Haridas, Chief technical officer at Epixel MLM Software is a passionate and enthusiastic business person with 10+ years of experience in Software field.
CTO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
Dhanesh Haridas, Chief technical officer at Epixel MLM Software is a passionate and enthusiastic business person with 10+ years of experience in Software field.
CTO at Epixel MLM Software
3651 Lindell Rd., Suite D1050, Las Vegas, Nevada 89103
Customer Relationship in Direct Selling - Know How!
Engaging your customers in the right way is as important as making profits. Subscriptions and loyalty programs are an indirect way of telling your customers that you value them or they are your premium customer. Customer engagement paired with loyal strategies is aiming at relationships at a more personal level than the usual business relationship. This is one of the key strategies of a direct selling e-commerce business (https://www.epixelmlmsoftware.com/blog/ecommerce-direct-selling-tips ). Be its a cashback feature or a scratch card or a prime subscription feature, this brings customers closer by building their trust and relationship with the brand.
These reward programs while making purchase and delivery give added advantage to the customers and at the same time brings revenue to the company. $478.2 billion is the approximate revenue expected to be generated through subscriptions by 2025. This also helps with retaining great customer relationship management.
Recent research has shown that companies that engaged with their B2B customers managed to reduce customer loss by 63% (https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience ). This has resulted in increased wallet share by 55% and productivity boost by 50%. Direct Selling being the most customer-centric industry, the strategy can do wonders to create customer connections at more intelligent levels.
It is important to identify your customers accurately and understand their needs and preferences. Various social media platforms, website forms, polls, and questionnaires could be used to extract the right data (https://blog.hootsuite.com/social-media-data-collection ). Online paid surveys are yet another tool to get a detailed understanding because people tend to share their personal information when they are incentivized.
Ultimately, you should stay honest with your customers and deliver what it promised to them. Loyal customers tend to forgive even if the company makes a mistake in unforeseen circumstances and that depends upon the relationship that is built with them. Ideally, the goal is to build a business with increased retention rates and positive feedback. Word of mouth does matter a lot, and you decide on what your customers should speak about you through your business.
In today’s customer-centric world, it is imperative for network marketing companies to empower their salesforce with the right knowledge. We have seen the rise of “transactional selling” in recent years. This term refers to a situation where a customer pays a company upfront for goods or services without asking any questions about what they are buying. Sales enablement strategy (https://www.epixelmlmsoftware.com/use-cases/sales-enablement )can help your direct selling company sell more and at higher margins. Here are some of the latest strategies used...
The direct sales industry has soared over the past few decades. While many companies have perfected their business models over the years, some unfortunate ones had to face a bitter exit from the industry. What made the difference?
Direct sales is built on the foundation of transforming regular people into groups of aspiring distributors (https://www.epixelmlmsoftware.com/blog/team-building-tips-direct-selling ). Direct sales have empowered potential distributors to step into this way of life, by building amazing business networks around them.
Network marketing is a successful business model prevalent in society since 1800. Since its inception, it has faced a lot of scrutinies because most people considered this direct selling to be a scam. Now also some countries are considering this to be an illegitimate business, some countries have found the opportunities opened in this industry and successfully contributed to the economy. The important part of the direct selling organization is the distributors. These distributors are the backbone of the business...
Direct selling is a large industry with millions working across the world. Multi-level marketing thrives on direct selling and recruiting others into the business opportunity. It operates by having distributors sell its products or services. Keeping the distributors anchored with the business is a really important task. They should feel on board with the business plan and be compensated fairly for their efforts. Compensation plans signify the nature of an MLM business. MLM compensation...
Direct Sales Planner: An All-in-One Solution for Distributors in the Direct Selling Business
Direct Sales Planner will help distributors in the direct selling business to plan ahead and organize their day-to-day activities. It helps to accelerate the growth by giving you a platform to plan your direct selling business(https://www.epixelmlmsoftware.com/direct-sales-planner ) ahead, organize various aspects of your sales process, and implement it on time with minimum effort.
The direct sales planner is a system that has been designed to solve the problems...
During the COVID period, many people grew more and more concerned about their health and safety. As a result, those in the industry-related health and wellness industry saw an increase in sales. The pandemic was unprecedented and left a deep impact on the world economy. It led to global economic deflation of 4.4% in 2020, according to IMF estimates. This research explores how COVID-19 affected direct selling brands and its impact on the network marketing companies themselves as well as...