Leading a Midsize Business Through Changehbr.org
Getting large numbers of people involved in change efforts is a critical element in change management. It widens the aperture of perspectives, generates a broader array of solutions, and increases the commitment that people have to doing things differently. But expecting a broad group of stakeholders to all put aside their personal and functional agendas for the greater good may be unrealistic. No matter how much of a “big hat” people will put on, it’s human nature to view decisions throug... .... read more
What is Customer Support in BPO?
Customer support refers to the service of helping customers by using customer service techniques. Although, customer support and service are not similar.