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    Added on 08 December 2022

    8 Things to consider when choosing the right payment processing software in 2022

    08 December 2022

    The most crucial part of running an e-commerce company has a good payment gateway. A slow or unsecured payment gateway can take away your customers. Therefore, you must invest in the right payment processing software. E-commerce is growing at a rate that has never been seen before because of how well it works with cutting-edge solutions, how regulations change, how much you can customize it, and how quickly it adopts new technology. According to recent trends, global eCommerce sales are expected to reach $4.2 billion and account for 16% of all retail sales.


    The competition is at an all-time high as e-commerce expands, and the results of making the wrong decisions may be nothing short of devastating for any fledgling business. So, your business needs to find the best payment gateway for your platforms and ensure it meets the needs of the people you want to sell to. Investing in payment processing software is what you need to look into for easy handling of the business.


    According to studies, 86% of people who shop online use credit or debit cards to make payments. The statistic supports the idea that all proprietors of E-commerce stores in this modern age must accept payments online.


    A payment gateway is payment processing software representing a fast, secure connection between a customer and the owner of an online store. This connection allows payments using gift cards, debit cards, bank transfers, online wallets, and other payment methods.


    What is a payment gateway?


    Payment gateways aid firms in accepting and distributing payments to customers. Additionally, it aids merchants in settling these payments under your requirements. Payment gateways and settlement solutions help brands build customer loyalty by providing a safe and dependable payment environment. Selecting the best payment gateway provider is crucial for a merchant.


    What does the payment gateway do?


    For your online store, a payment processor approves and handles payments. The payment processor is responsible for several phases in the process mapping that ensures safe payment handling, including:


    1. It will confirm payment card information and check the customer's billing information.

    2. It ensures that the right amount of money is available and that there is enough money for each payment.

    3. It grants requests for payments. After this, the order confirmation number becomes available.

    4. Transactions are approved, and money is transferred to your bank account and then to your merchant account.


    All transactions must go through the encrypted payment processor server to keep your customer's bank account or credit card information safe. A merchant account is a short-term holding account that lets the customer's bank pay for goods or services.


    Let us now check what you must consider while choosing payment processing software


    If you are investing in the digital invoicing tool, here are a few things you must consider-


    1. Easy Integration Process


    Integrating an online payment gateway into an e-commerce store is complex. But it's easy to connect the payment gateway to popular e-commerce platforms like WooCommerce, Shopify, etc. The ideal answer is to select a payment gateway that doesn't interfere with your website's user experience (UX), which slows down the payment process. Select a payment processor that benefits your website and the clients visiting your store.


    Typically, there are three basic ways to integrate a payment gateway: directly through a direct post mechanism, through hosted gateways, or a non-hosted gateway. Choosing a hosted payment gateway gives your company fast integration, but it also comes with less control, which could result in poorer conversion rates.


    The direct post approach gives you a wide range of branding and customization possibilities without requiring compliance with the Payment Card Industry Data Security Standard. However, it lacks security and could expose sensitive consumer information to hackers and cybercriminals.


    Non-hosted or integrated payment gateway providers can help businesses that want to change their payment system to fit their needs. On the other hand, keeping up the payment gateway's infrastructure can be expensive in the long term. Even though each payment integration method has pros and cons, your company should consider its needs and long-term goals before choosing the best payment gateway providers.


    2. Payment Security


    It is a crucial consideration when searching for a payment gateway. If you are a merchant who wants to take payments, you need to know about PCI-DSS certification. In essence, it is a standard set by the payment card industry that ensures that customer card information is kept safe. For you to accept payments, each payment aggregator must adhere to PCI-DSS.


    3. Cost and Fees for the Payment Gateway


    Several third parties include their services after you choose a payment gateway. Therefore, before selecting a payment gateway, be clear about the gateways.


    • Enrolment fee
    • The cost of establishing the payment gateway
    • Monthly recurring charge
    • transactional fee
    • Refund or charge-back fee
    • Any additional criteria


    4. Features to Consider


    Another important thing to consider is whether or not an online payment gateway will work with your already-established payment systems. It prevents interruptions to your current client operations and offers a safe payment procedure.


    Think about spending money on payment gateway features that offer your omnichannel business solutions, mobile access, easy integration, and EMV credit card processing. By choosing these features, your business can get the tools it needs to accept payments through various channels and methods.


    5. Multiple Modes of Payments


    Many customers need help with payment gateways, mainly due to a need for payment options. So, when investing in the payment gateway tool, consider its payment options. From UPI to credit cards and net banking, all are important. There should be a pay-later and cardless EMI option too. Easy payment links can make transactions faster.


    6. International Payment Support


    If you have clients who use international cards or clients who live outside of India, you must be able to accept foreign payments. The main difficulties with foreign payments are with onboarding. Today, many banks and payment processors don't easily accept overseas payments. Additionally, they demand hefty start-up costs and security deposits. To know the precise amount they are paying, overseas customers will pay in their local currency.


    7. Check if the Provider Permits Products


    Payment gateway providers typically divide products into digital goods and physical commodities. Even though some well-known payment gateways offer their services for both physical and digital goods, it is common for a system to support just one specific kind of product.


    So, before signing up with a provider, ensure your product is allowed. Doing this makes the checkout process interactive and flexible enough to work with many changes and mobile devices. It will make the checkout process easy.


    8. 24*7 Customer Support


    Numerous payment options are available, but none offer good customer service. The payment processing software may face certain issues, and not all users are capable enough to solve them. Users must follow manual instructions, usually found on the service provider's website.


    Even though this can be helpful, you often need to learn specific skills to understand the material fully. It's important to make sure that the provider offers live technical support around the clock so that you can fix problems quickly and keep your business from going down. By choosing online payment gateway providers that offer support around the clock, your business can improve the customer experience and gain some benefits, such as increased brand loyalty. It also lets you seize significant chances for proactive customer engagement and retention.


    Conclusion


    Knowing your business needs will make it easy for you to choose the right payment processing software. Execute mentioned considerations flawlessly, and client satisfaction and revenue can change right away for the better. The best method for carrying out this process for any e-commerce site is to hire payment integration specialists who handle the technical parts. At the same time, you concentrate on other essential responsibilities.


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