Technology has revolutionized the way we do business. On the back of several technological innovations, Facebook, Apple, and Google have become business giants faster than many household names in the United States. Some decades back, people were cut off from specific information due to geographic location and other factors like age, gender, and sex. Today, not only do we all have equal access, but the convenience is unmatched.
From the comfort of your home, you can buy everything from basic commodities like cinnamon and brown sugar to an item as advanced as a trackpad. To a large extent, this has become possible through the world's increasing adoption of computer and mobile software. Here are some of the ways software can and continue to change businesses.
Business Communication
Communication is one of the essential business requirements. With good communication, customers might even choose you over more qualified competitors. Today, several software services provide businesses with more ways to communicate faster and better. One example is Magic Apple, a cloud-based PBX vendor. Their Voice over Internet Protocol (VoIP) solution offers a hands-on approach to customer service.
Sales
Businesses need efficient sales staff to complement their product management efforts. However, there might be some complex products that give sales representatives a hard time. And that is where a Configure, Price, Quote (CPQ) solution comes in.
CPQ implementation in your business processes will provide accurate pricing for all types of products. CPQ users have access to basic functionalities like order management, Salesforce billing, renewals, discount programming, etc.
With template automation, a CPQ project can do without overly technical sales executives. So, after a brief training program, companies can put a sales beginner in Brazil on the same CPQ software used by their headquarters in the UK. And the beginner might not have to switch from Portuguese to English to get the hang of it. All in all, opting for CPQ software can be an efficient way for any sales organization to reach its measurable goals faster and with less friction.
Office Collaboration
The COVID-19 pandemic has altered the traditional way of doing business. And many companies have had to deploy more software to keep employees together wherever they may be and stay afloat. Companies of all types continue to realize the benefits of integrating remote working into their business strategies. But remote working doesn't mean less collaboration compared to the traditional way.
Businesses now need more collaboration than before. The luxury of bumping into each other at the reception and dreaming up new ideas on the spot is no more. But the new realities in the business world favor a frictionless workflow. And thankfully, software like Zoom, Google Teams, etc., are pushing the limits to which businesses can attain heightened levels of collaboration compared to the traditional working environment.
Decision-Making
The essence of data to all modern businesses is nothing short of revolutionary. With business intelligence software, data can become a key insight for business scalability. Globally, companies are making significant investments in business intelligence for improvement in services and operations. They do this by harnessing and presenting data with spreadsheets and other visualization tools for data-driven decisions.
Customer Relationship Management (CRM)
With the world's fast-paced digital transformation rate comes a new reality for businesses: the numerous expectations of today's customers. Customer 4.0 (as modern customers have been nicknamed) doesn't relent in their quest for better services. Customer behavior and buying habits have changed significantly. Most likely, a customer won't text you twice over how their cinnamon sticks order has been delayed. But you bet their social media profiles can do a much better job getting your business to do the right thing.
Businesses have very little option other than to keep up. With CRM software, you can listen more to identify and address the varying needs of the customers. In effect, you can be sure of a loyal customer base and improved ROI.
