Dispatch software uses automation to send email or text appointment reminders when techs are on the way to the job site, improving customer satisfaction and customer experience. MS also records customer calls and links to them on your dispatch board, job record, and job-audit trail.
What are the top tips to build and manage good teams?
Care about employees Customer service managers' main responsibility is to support teams and help them succeed. They must invest in their teams both professionally and personally.
Scheduling staff creates an order and a flow to your business. Everyone knows when they're supposed to work, which allows them to focus on their job. Proper scheduling ensures the important tasks are covered at appropriate times.
Inventory control software optimizes the economic order quantity (EOQ) of businesses. The EOQ is the optimal inventory a business should purchase to minimize the cost of ordering and holding. This type of software helps regulate inventory stored in the warehouse, understand how to maximize inventory layout, and ensure there's enough product to sell at every point.