AI has entered a new chapter—it's no longer just a tool for output generation, but a foundational technology driving intelligent systems that can anticipate, plan ahead, and build trust across the organization.
In this episode of Discover Dialogues, Vikramsinh Ghatge, Senior Marketing Director and Editor-in-Chief, speaks with Keith McFarlane, Chief Technology Officer at Globality. With decades of experience leading engineering teams at Oracle, LiveOps, and now Globality, Keith shares how an AI-native mindset is transforming enterprise platform development and scale.
He takes us inside Globality’s approach to agentic AI—intelligent systems that don’t just react, but make autonomous, context-aware decisions. Keith also highlights a key insight: while developing intelligence is crucial, earning trust is the real challenge. He explains how Globality gained speed, control, and innovation by building customized internal tools rather than relying on off-the-shelf software.
What agentic AI is and how to apply it effectively
How reasoning and context elevate enterprise workflows
Why trust is a bigger hurdle than model performance in AI adoption
Core principles for designing scalable, autonomous, and governed platforms
How Globality fast-tracked innovation through tailored internal systems
If you’re a CTO, AI practitioner, or digital transformation leader, this episode provides practical strategies to architect AI-first platforms that deliver measurable business value.
Keith also shares his perspective on overcoming enterprise adoption barriers, ensuring data security, and empowering engineering teams in the age of AI. From the build-vs-buy decision to aligning long-term vision with immediate goals, he lays out what it takes to embed an AI-first culture across your organization.
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